Request Deletion of Your Personal Data

• Right to erasure – ask us to delete personal data that is no longer needed for the purpose it was collected for.
• Right to withdraw consent – withdraw consent you gave us at any time, as easily as you gave it. Withdrawal does not affect processing done before it.
• Right to access and correction – get a summary of your personal data we process, and correct or update inaccurate or incomplete data. You can update your name and email from My Account.
• Right to grievance redressal – raise a complaint with us about how your data is handled.
• Right to nominate – nominate a person to exercise these rights on your behalf in case of death or incapacity.

Once your request is verified and processed, we will delete or permanently anonymise:

• Your YatriRestro account and login linked to your mobile number
• Profile details – name, email address and saved preferences
• Saved journey and delivery details – PNR, train, coach and seat details
• Order history visible in your account, wallet balance, coupons and offers
• Notification and marketing preferences (you will stop receiving promotional SMS, WhatsApp, email and push messages)

We will also ask our data processors (such as SMS, messaging and analytics service providers) to delete your personal data they hold for us.

The DPDP Act allows us to keep some data where retention is required by law. The following may be retained only for the period required and only for that purpose, after which it is deleted:

• Invoices, payment and transaction records required under GST, Income-tax and other accounting laws
• Records required by banks, payment gateways and RBI rules for payments and refunds
• Records needed for an ongoing complaint, refund, chargeback, legal claim or investigation by a lawful authority
• Logs that we are required to keep under the DPDP Rules and IT laws for security and audit

1. Identity verification: you must login with the mobile number linked to your account and verify it by OTP. We only accept requests from the account holder (or a valid nominee).
2. Active orders: if you have an upcoming order, a pending refund or an open complaint, your request will be processed after it is completed or closed.
3. Wallet and offers: any wallet balance, cashback, referral credit or coupon linked to your account will be lost and cannot be refunded or transferred after deletion. Please use them before raising a request.
4. Irreversible: deletion is permanent. Your order history and saved details cannot be restored. You may create a new account later, but it will start fresh.
5. One request at a time: if a request is already pending or in process for your number, a new one will not be created.
6. Withdrawing your request: you can cancel the request by contacting us before it is completed.

• We acknowledge your request immediately after submission.
• We will process it and inform you of the outcome on your registered mobile number / email within 90 days, as required under the DPDP Rules.
• If we cannot delete some data because of a legal requirement, we will tell you what was retained and why.

Unable to login? Email us at support@yatrirestro.com from your registered email with the subject “Personal Data Deletion Request” and your registered mobile number. We may ask for additional verification before acting on it.

If you are not satisfied with how your request was handled, you can contact our Grievance Officer:

If your grievance is not resolved by us, you may file a complaint with the Data Protection Board of India after exhausting this grievance redressal process.

For more details on how we collect and use your data, read our Privacy Policy.